top of page
Auto Care logo _edited.jpg

Cancellation & Refunds

Last Updated: [11/12/2025]

Thank you for shopping with [Auto Care by Ignite Midas]. We value your satisfaction and aim to provide high-quality automotive parts and products. This Cancellation & Refund Policy explains the conditions under which orders can be canceled, returned, or refunded.

​

1. Order Cancellation

A. Cancellation Before Shipment

You may request cancellation of your order before it has been shipped.

  • If the order has not been dispatched, we will cancel it and issue a full refund.

  • To cancel an order, contact us immediately at: [autocarebyignitemidas@gmail.com / 7303132725].

B. Cancellation After Shipment

Once the order has been shipped:

  • Cancellation is not possible, but you may be eligible for a return or exchange (see Return Policy below).

 

2. Return Policy

We accept returns under the following conditions:

A. Eligibility for Returns

A return is accepted only if:

  • You received a damaged, defective, or incorrect product.

  • The item is unused, uninstalled, and in its original packaging.

  • The return request is made within 3 days of delivery.

B. Items Not Eligible for Return

The following items are not eligible for returns:

  • Electrical components (ECUs, sensors, wiring, etc.)

  • Items that have been installed or used

  • Products damaged due to improper handling or installation

  • Customized or special-order items

  • Items without original packaging/accessories

 

3. Refunds

A. Refund Approval

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

B. Refund Method

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–7 business days for the refund to reflect in your account.

C. Refund Deductions (If Applicable)

Refunds may be adjusted in case of:

  • Missing parts or packaging

  • Signs of use or installation

  • Shipping charges (for non-defective returns, if allowed)

​

4. Exchanges

If you received a defective or wrong item, you may request an exchange for the same product.

  • Exchanges are subject to stock availability.

  • If unavailable, a refund will be issued instead.

 

5. Shipping Costs

A. For Defective or Wrong Products

We cover the return shipping charges.

B. For Other Return Reasons (if you allow such returns)

The customer may be responsible for return shipping costs.

 

6. How to Request a Return or Refund

To initiate a cancellation, return, or refund:

📧 Email: [autocarebyignitemidas@gmail.com]
📞 Phone: [7303132725]
Please provide:

  • Order number

  • Product name

  • Reason for return

  • Photos or videos (if the item is damaged or defective)

 

7. Policy Updates

We may update this policy occasionally. The latest version will always be available on our website.

bottom of page